Shipping & Return Policy
Free Worldwide Shipping
We offer free & discreet worldwide shipping by air, typically via FedEx, DHL, or UPS. However, due to import laws, we DO NOT SHIP to these destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.
Delivery Time & Tracking
Custom made-to-order and delivered to your door in an average of 2-3 weeks from the date of your order is placed, though exceptions may apply. All of our dolls are handmade and tested thoroughly for quality before shipping. The FedEx, DHL or UPS tracking number will be sent to your mailbox after the package is shipped.
Note: There would be shipping delays due to the Chinese Spring Festival, National Day Holiday season, and unpredictable weather. We will do our best to expedite the order for you.
Discreet Shipping
No hidden charges. All the packages are discreet with a plain packaging carton. Your doll will be labeled “mannequin”. There are no other labels, marks, or logos to show it is a doll.
Order Cancellation & Refund
Order processing started from the moment that the buyer confirms the order details are correct. The order cannot be canceled or changed for any reason. Since the doll is a custom product that is created especially for each buyer based on the chosen specifications.
If you want to cancel your order while we have begun processing your order, the cancellation fee will be charged. This amount will be deducted from the refund processed to your card if we have already processed your credit card for shipping. The specific cost depends on the progress of the order.
However, you will not be charged any extra cost to add or change items or cancel your order any time prior to processing the order. An order cannot be changed or canceled after it has been shipped. If your order has already been shipped, any change or cancellation would be subject to our Return & Exchange Policy.
All sales are final. We have a firm no return policy due to the nature of the product. No refunds are given on completed products.
Under the Consumer Protection (Distance Selling) Regulations 2000, the exception provision section 13) it states that:
Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—
(c)for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.
If you have any queries or concerns regarding this policy or your order, please feel free to contact us at info@sexdollfantasy.com
